Spectacular coastal walking on Flinders Island |  <i>Andrew Bain</i>
Trips to resume from SeptemberLearn More

Our COVID-19 Safety Measures

What we're doing to keep you safe

The safety of our travellers has always been our number one concern. Since the outbreak of COVID-19 we have evolved our operating protocol to build in additional measures that build on on our existing safety and risk mitigation strategy.

We're COVID Safe We're a COVID Clean Practicing Business

 

This has involved submitting our COVID-19 Safety Plan to each respective state and territory government, as well as obtaining COVID CLEAN accreditation from Quality Tourism Australia. In completing these assessments we follow the recommended protocols for physical distancing measures and health and hygiene principles.

All guides have been trained on these actions which include additional cleaning and hygiene measures and field protocols that have been developed also in conjunction with our medical consultant Dr Ross Anderson.

Here is a snapshot of the measures that are now in place on our trips operating in Australia.

PRE TRIP

  • The development of a specific COVID risk assessment identification and minimization plan.
  • Collection of a pre departure health declaration to be completed by all participants with specific COVID-19 questions around whether they live in a declared ‘hotspot’, have complied with any quarantine requirements, and disclosures if they have contracted and recovered from the virus or been in direct contact with any person/s whom has been confirmed with coronavirus.
  • A response plan developed by the company's medical advisor in the event that a participant presents with coronavirus-like symptoms during a trip.
  • Mandatory temperature testing at arrival point of tour.


ILLNESS 

  • If any passenger is presenting with COVID symptoms, activation of the response plan provided by our medical advisor and immediate isolation from group.
  • Liaison with local medical authorities.
  • COVID test as soon as is feasibly possible.

GROUP SIZE

  • Compliance with the local authority in relation to maximum group size.


VEHICLE TRAVEL

  • Utilisation of company vehicles only where high controls over deep cleaning can be executed and logs of such activity recorded.
  • Compulsory wearing of face masks by all participants and guides when travelling in vehicles. Participants are advised to bring their own face mask.
  • Maintain fresh air ventilation in vehicles when possible and avoid air conditioning
  • Exclusion of any participant presenting with virus symptoms from travelling in the vehicle at the same time as other non-symptomatic participants.

COOKING

  • Stringent hand washing/sanitisation before, during and after, food preparation.
  • Guides to prepare and serve all food using face masks at all times during food preparation/serving
  • Passengers not to touch group utensils.
  • Participants are not to assist with cooking.
  • All surfaces to be wiped down twice daily with disinfectant products.

SLEEPING

  • All participants who are not travelling as a couple or who coexist in same dwelling in hometown, to be issued their own tent or swag to maintain social distancing requirements.
  • Sheets and pillow cases to be washed between every trip and a deep clean treatment of swags after each departure.

ON TRACK

  • Maintain social distancing procedures on the trail.


TOILETING

  • Toilets to be deep cleaned every day.
  • Washing water with soap provided in immediate vicinity
  • Hand sanitiser provided

GUIDES & STAFF

  • Vigilant monitoring of staff health - guides who have shown any symptoms will not be leading trips.
  • Guides are trained in our COVID-19 response plan that has been developed in line with state government medical provisions and by the company's medical advisor in the event that a participant presents with coronavirus-like symptoms during a trip.
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