Walking along Wild Dog Creek in the Walls of Jerusalem |  <i>Don Fuchs</i> Trekking the spectacular Overland Track |  <i>Mark Whitelock</i> Walking in Cradle Mountain Lake St Clair National Park |  <i>Don Fuchs</i>
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Frequently Asked Questions

Bookings, reservations and payments

It's only natural that people have lots of questions before they travel, which is why are team is available to assist with any queries or concerns you may have. While we always welcome telephone and email enquiries, we have also set up a list of the most frequently asked questions (FAQs) about our trips. If you can't get the answer you're looking for, just contact us and we'll get back to you as soon as possible.

We recognise that many of our travellers have not been on a ‘group trip’ before. You can rest assured that our trips are flexible and allow you to do your thing within the framework of the itinerary. We do not attempt to instil a ‘group ethos’ and fully recognise your needs as an individual. On most of our trips our maximum group size is 10 – an ideal size to ensure minimum impact travel to the areas in which we operate

Our Tasmanian adventures are first and foremost holidays and can be undertaken by anyone in a reasonable state of health and fitness. All our trips are graded, allowing you to choose a suitable trip. We recommend that you familiarise yourself with our grading system by reading our detailed trip notes (which you can download for each trip on this site) and to speak with our expert staff on the physical requirements of your trip. Please visit our " Grading Explained " page for more information on our grading system.

On all our trekking adventures we camp in style and comfort, using the best equipment specially selected for the environment. On our vehicle-supported treks (eg Cycle, Kayak and Walk Tasmania) all your gear is carried and meals are cooked for you. Travellers often enjoy participating in preparing the camp. As you would expect we provide the same level of comfort on our cycling, rafting and sea kayaking adventures. On our touring journeys, our accompanying leader and staff take care of your day-to-day needs while all travel is in private minibuses or 4WD vehicles.

On all our trips your well-being is our first priority. Our staff constantly reviews every aspect of your adventure and our expert guides are fully conversant with the demands of travelling in remote regions.

To capture the essence of your journey we have, wherever possible, selected campsites where we can enjoy the wilderness and often have exclusive camps far from busy public campsites. All tents are provided on a twin share basis. For some trips, single tents can be requested but not guaranteed as it will depend on the makeup of the group and how many people are booked on.

We believe that adventure travel evolves around establishing a sound working relationship with the people and environments in which we operate. We believe that you can also make a positive contribution and we urge you to familiarise yourself with our The Thoughtful Traveller booklet before you depart. You can view a copy by clicking on the link here.

A large part of our work is private groups and specialised itineraries. If the specified departure dates are not suitable, or you would like to vary the itinerary, we would be happy to devise a programme to suit your travel interests. This service is available to any individual or group. However, as a general rule, for a quote to match the brochure price we need a minimum of eight people. For larger groups there may be a price reduction. We regularly organise tailor-made holidays for families, groups of friends, schools, clubs and special interest groups and we’d be happy to advise you on your plans. Please visit our private groups page for more information

We are fully aware of the healthy appetites that build up when trekking, cycling or touring and provide tasty and varied meals with plenty of fresh ingredients. Our guides are also excellent cooks and serve a sensible combination of dishes from the freshest local produce. On all our trips your good health is our highest priority and we ensure the highest standards of hygiene. We also cater for vegetarians and most dietary preferences. Please let us know if you have any special dietary requirements when you book. For more information on our meals on trips, please click here.

It is our aim to ensure that we incorporate as many inclusions as possible in your trip to minimise any out of pocket expenses while you are away. It is important that you refer to our trips notes for the exact inclusions. On most trips, all meals and arrangements are included from the start of the trip right through until the end.

Owning most of our operations allows us to include all transport, most meals, accommodation and much of the equipment you will need for your adventure. Once you leave home there is little to spend. Single travellers do not pay a ‘single supplement’, we'll match you with someone of the same gender, although a single supplement is available on request should you choose to occupy a single tent. Compare our quality, inclusions and daily rates and we think you will agree our holidays represent the best value around.

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